FAQ

If you have a question, please consult our list of frequently asked questions before reaching out for assistance.

Barber Shop

What are your shop hours?

We have three locations to serve you. Here are the hours for each:

Cartierville, Montreal
6007 Boul Gouin O, Montréal, QC
đź“ž (438) 992-8101

  • Monday–Thursday: 11am–7pm
  • Friday: 2pm–7pm
  • Saturday–Sunday: 11am–7pm

Mont-Royal, Montreal
1329 Mont-Royal Ave E, Montreal, QC
đź“ž (438) 992-8101

  • Monday: 11am–8pm
  • Tuesday: Closed
  • Wednesday–Thursday: 11am–7pm
  • Friday: 3pm–7pm
  • Saturday–Sunday: 11am–7pm

Châteauguay, Quebec
160 Bd Maple #300, Châteauguay, QC
đź“ž (438) 992-8101

  • Monday–Thursday: 10am–7pm
  • Friday: 10am–12pm & 3pm–7pm
  • Saturday: 10am–7pm
Do I need to book an appointment?

Appointments are not required, but booking assures you a spot. Walk-ins are always welcome.

What are your service prices?

APPRENTICE (1–2 years experience):
$25 haircut (1 hour service)

BARBER (3+ years experience):
$30 haircut
$40 beard service (30 minutes)

PRO BARBER (5+ years experience):
$40 haircut
$50 beard service (20 minutes)

What payment methods do you accept?

Cartierville location: Cash only.
Mont-Royal and Châteauguay locations: Debit and cash.

How can I cancel or reschedule an appointment?

To cancel or reschedule an appointment, please contact us directly via the landline phone of the branch where your appointment is booked during opening hours. Please note that cancellations cannot be made through social media.

Phone Number: (438) 992-8101

  • Press 1 for Cartierville
  • Press 2 for Mont-Royal
  • Press 3 for Châteauguay
Why we don't shave beards?

At Golden Mens, we do not shave beards. This is our brands image. We place great value on the beard as a symbol of masculinity and prefer to maintain and enhance it rather than remove it.

How do you maintain beards?

We maintain beards by:
Shaping the edges with a razor. Trimming and sculpting the beard with scissors. Applying beard care products with essential oils for a healthy and polished look

Is parking available?

Cartierville: Street parking is available.

Mont-Royal: Street parking is available but becomes a pedestrian-only walking zone during the summer.

Châteauguay: Parking is available directly in front of the location.

Are your locations wheelchair accessible?

Yes, all of our locations are wheelchair accessible.

Products & Orders

Can I return my product?

Since our products are grooming-related, refunds or returns are not allowed. However, exceptions may apply in certain cases. Please contact us for assistance.

Do you offer worldwide shipping?

Certainly, we offer worldwide shipping!
Shipping fees will be applied during checkout.

How long will it take to get my order?

Shipping time varies by location. These are our estimates:

  • United States: 5-15 business days
  • Canada, Europe: 5-15 business days
  • Australia, New Zealand: 10-15 business days
  • Mexico, Central America, South America: 12-18 business days

Please note: This doesn't include our 2-5 day processing time.

What shipping carriers do you use?

We use all major carriers and local courier partners. You'll be asked to select a delivery method during checkout.

Where is my order?

Whenever we dispatch an order, you'll receive an email containing the tracking number and a link.
Please check your email and monitor your shipment's progress.

If the shipment appears stagnant or displays an unusual status, feel free to contact us at [your email here], and we'll gladly assist you.